Training and Consulting Services
Injury Rehabilitation & Return-to-Work Coordination
When an employee does get injured or falls ill, navigating the recovery and return-to-work process can be complex.
Our Injury Rehabilitation & Return-to-Work (RTW) Coordination service provides you with an expert dedicated to managing these cases from start to finish.
This specialist (often an accredited rehabilitation consultant or physiotherapist) works on your behalf to coordinate treatment, workplace accommodations, and compliance with workers’ compensation requirements. The goal is to support injured employees in their recovery and expedite their safe return to work, all while reducing the administrative burden on your HR team.
Key Outcomes & Benefits
Faster Return to Productivity
With professional case management, injured workers receive the right support quickly, which often leads to faster recovery and earlier return to their duties. This minimizes the work days lost to injury. Improved return-to-work timeframes directly help minimize your workers’ comp costs and premiums by cutting down long-term claims.
Navigation of Claims
Our RTW coordinators are experts in the workers’ compensation system. They handle the paperwork, liaise with insurance providers, and ensure all legal requirements are met. This reduces the risk of costly mistakes and frees your HR personnel from trying to become experts in complex injury management rules. (By outsourcing, you also ensure you’re fully compliant with regulatory requirements, avoiding potential fines or penalties.)
Personalized Rehabilitation Plans
Each case is managed with a human-centered approach. The coordinator works with the injured employee, their doctors or therapists, and your management to create a tailored return-to-work plan. Duties might be modified or phased in according to what the employee can handle. This individualized attention leads to better health outcomes for the worker and protects them from re-injury due to rushing back too quickly.
Reduced HR Workload & Training
Without a dedicated specialist, the task of managing an injury claim often falls on managers or HR staff who already have full-time jobs. Our service removes that burden. You won’t need to train an internal coordinator or worry about continuity if that person leaves – we provide consistent expertise case after caseYour team can focus on core business activities while we focus on the employee’s recovery.
Objective, Trusted Partner
Because we operate independently of any internal politics or pressures, we make unbiased recommendations that are best for the employee’s health and your business’s interests. This can reduce frustration in sensitive cases. Both the affected employee and your broader team can trust that return-to-work decisions (like when and how an employee comes back) are made fairly and safely by a qualified professional.
How the Service Works
As soon as an injury occurs that may involve time off work or a compensation claim, our RTW coordinator steps in.
They will: evaluate the situation (often by speaking with the employee and reviewing any medical info), notify and communicate with your workers’ comp insurer as needed, and develop a plan for rehabilitation.
This plan could involve coordinating medical appointments, physiotherapy, or other treatments; regularly checking on the employee’s progress; and planning suitable duties or workplace adjustments to accommodate the employee’s recovery. The coordinator serves as a single point of contact for all stakeholders – they’ll talk with doctors, occupational therapists, insurance case managers, and your supervisors. For example, if an employee needs lighter duties for a month, the coordinator will work with your team to arrange a temporary role or adjustments that meet any medical restrictions. They continuously monitor progress and update the plan, aiming to safely increase the worker’s capacity until they’re fully back to their original job. Throughout the process, you’ll receive updates and reports, so you know the status of each case.
We manage the process end to end.
In short, we take care of all the moving parts: paperwork, phone calls, meetings – everything required to support the employee and close out the claim efficiently.
Why Choose Us:
Experienced, trusted professionals:
You gain immediate access to seasoned rehabilitation professionals who have handled cases like yours many times before. Our team stays up to date with best practices and legal changes in workplace rehabilitation, and we’re accustomed to working with all major insurers and regulatory bodies—allowing us to guide your company smoothly through the required steps with minimal hassle.
Expert support, without the hiring burden:
Choosing our service means you don’t have to worry about hiring a full-time return-to-work coordinator—often a difficult role to recruit for. Instead, we fill that gap with a high-caliber expert as needed, giving you flexible access to specialist support without long-term overhead.
Clear communication, human approach:
We pride ourselves on communication and empathy. We understand not only the regulations, but also the human side of injuries and recovery. This balanced approach helps maintain positive relationships between the injured employee, their colleagues, and management during what can be a stressful time.
Insight beyond individual cases:
Our data-driven tracking of cases allows us to identify injury trends within your workplace and provide recommendations to help prevent future incidents—delivering added value beyond managing individual claims.
Frequently Asked Questions
When do we need a Return-to-Work coordinator?
If you have an employee who suffers a workplace injury or illness that affects their ability to do their job, a Return-to-Work coordinator should be involved as early as possible. In some jurisdictions, having a trained RTW coordinator is a legal requirement once you reach a certain number of employees or injury rate. Even if not mandated, it’s wise to use a coordinator for any injury that requires medical leave or modified duties. They ensure the proper processes are followed from day one – this includes reporting the incident to insurers, coordinating healthcare, and planning the employee’s re-entry into work. Early involvement of our coordinator can significantly improve the chances of a successful and speedy return to work.
How is an outsourced RTW coordinator different from using our HR staff?
Our outsourced coordinator specializes in injury management and rehabilitation, whereas your HR team is likely juggling many responsibilities and may not have specific training in this area. By using our service, you get a highly focused expert who will dedicate their time to managing the case. They bring specialized knowledge of medical terminology, claims management, and legal compliance that typical HR generalists may not possess. This expertise leads to more efficient case handling – for example, knowing which forms need to be filed, or what reasonable adjustments can be made to accommodate an injury. It also means your HR and managers can concentrate on their primary roles while we handle the complexities of the return-to-work process.
How does this service improve return-to-work outcomes for the employee?
Employees benefit because they receive professional guidance and support through their recovery. Instead of feeling lost or worried about job security, the injured worker has a coordinator advocating for them – making sure they get appropriate treatment and that their return to work is safe and gradual. We work to remove obstacles that might delay recovery, such as miscommunication between the doctor and employer or uncertainty about duties. By closely monitoring progress and staying in touch with healthcare providers, we can adjust the return plan as needed (for instance, increasing work hours as the employee builds strength, or temporarily shifting them to a less strenuous role). This attentive management helps the employee come back to work at the right pace, which often leads to a more durable recovery and reduces the chance of relapse or re-injury.
Contact us
Get expert support to manage injury recovery and return-to-work with confidence.
Whether you’re dealing with a current claim or want to understand how RTW coordination could support your team, we’re here to help. Speak with a specialist and learn how we can simplify the process, reduce risk, and support better outcomes for your employees.